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Frequently Asked Questions

You should receive your first invoice on or about the 5th of every month following a participation month.  We will ACH the account you provided when you opened your Wellness Plan on the 15th – or the first business day after.  If you have concerns, click here!

You can email us at [email protected] or CLICK HERE!  Remember, we bill you in arrears – a termed February employee will still show on February’s invoice, because February’s invoice is for January!

  • Don’t worry, you still have the same FICA savings per participant we said you would! The Benefit Carrier’s bill is for the qualified benefits your employees chose to spend their Benefit Allowance on. Those funds are already deducted from their pay and are held in your payroll.
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  • Health Compass will send you an invoice for the Wellness Program after the month has ended.  This will total the WELSVC fee that was collected in payroll from the employees, plus your employer fee that was built into your savings quote calculation.
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  • The Benefit Carrier and Health Compass are separate, unaffiliated companies, which is why you received two separate bills!

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